Section head

Best Practice

Openreach a BT Group Business

Openreach is the name of BT's local access network business. The name together with its associated identity, is intended to symbolise a more open way of operating - reaching and connecting people and businesses across the UK. Openreach delivers services on an even- handed basis to all communications providers, including BT's own Retail and Global Services businessess.

In accordance with this open approach Openreach a BT Group Business is committed to building and driving a diverse workforce, driven by:

the need to inspire and drive best practice
to support business ambitions and values
to represent the society in which we do business
to introduce greater agility and facilitate change
to enhance the ' lived experience' of our people
to continuously measure and improve their performance

DELIVERING A BETTER NETWORK THROUGH DIVERSITY

The Challenge

to change the inherited legacy of the perceived view of engineers/ engineering
to reflect one of the most culturally diverse countries in Europe.
to attract more employees from all areas of society requiring a more inclusive approach, requiring a sea- change in behaviours and attitudes

The Task:

to recruit over 1500 Customer Service Engineers in locations all over the UK
to support and service tens of millions of residential and business customers nationwide.
to represent the society in which Openreach a BT Group Business, operates and their customer base.