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Section head
American Express- People and Employees
People and Employees 2009
"Monitoring and Measuring for Success"
In the UK, during 2008, American Express introduced monitoring of ethnicity using the 2001 Census Statistics in their Annual Employee Engagement Survey. The results showed that over 9% of UK 6,OOO employees are from an ethnic minority group with equal gender representation by each ethnic group of origin. Through this exercise, American Express were pleased to observe that there were no differences in employee engagement levels by ethnicity versus other under-represented groups such as those with a disability.
Whilst American Express benchmarked well against total UK BAME population (8%), the organisation continues to advance its Diversity & Inclusion efforts. The Black & Asian (BAAN) Employee Network is expanding its best practice mentoring programme that has produced strategic recommendations on employer of choice initiatives and customer segmentation business growth opportunities in the UK. In addition, it continues to provide professional development events in collaboration with other Employee Networks, plus community involvement initiatives. With the move to Country Executive team led Diversity Councils across the globe, BAAN with the support of these senior leadership teams aims to use the results from the RfO Benchmark Survey.
