Credit Suisse

People and Employees - 2008

“Keys to Leadership; Unlocking potential”

This case study profiles a global 4 month leadership behavioural development programme that targets high potential, high performing and underrepresented ethnic minority middle managers. Key objectives were to increase retention and leadership development opportunities within the organisation, resulting in BAME promotions year on year since 2005. Key components of the programme include 3 full days of leadership training; a one-to-one session with an executive coach; comprehensive talent assessments including a detailed 360 degree feedback process; participation in a 6-month group mentoring programme after the leadership training and a Myers-Briggs Personality Assessment.

Impact:

  • 120 people have participated in the programme - 49% from BAME backgrounds.
  • BAME promotions year on year since 2005 - 20% promoted in 2005; 33% promoted in 2006; 15% promoted in 2007. Overall 78% of all participants have been promoted since inception of programme.
  • Increased retention rates of BAME employees. By end 2007, 86% of all course participants were still with the bank.